Refund policy

Q: Can I cancel my order right after the order has been made?

You are unable to cancel your order but if there's anything we can help, do contact us by email / Whatsapp at eyesbae.com@gmail.com or +60108310793

Q: What should I do if I receive a wrong product or product with noticeable defects?
If customers found the lens defect in the bottles before opening, customers may return or exchange. Customers should double check the lens before opening the bottles and take a video to show us the defective parts.

Please contact us at us by email / Whatsapp at eyesbae.com@gmail.com or +60108310793 and we shall attend to this as soon as possible.

Q: Refund for products damaged during delivery?

If customers receive damaged products during opening, customers may request for refund or exchange. Customers should take a video to show us the defective parts after received in 3 days after received.

Q: Can I get refund for change of mind?

Problems such as the lens do not fit, not comfortable, not suitable, etc, we’re not held responsible as each individual may have certain requirements in wearing lens in terms of size, designs and quality.

Q: Is the return postage fee covered?

Return postage not covered if it’s change of mind or other similar reasons. But we will cover it if it’s was a mistake from our end.