Refund policy

Can I cancel my order after it has been placed?

Orders are processed quickly and cannot normally be cancelled after they have been placed. If you need assistance, contact us as soon as possible.

What if I receive the wrong product or notice a defect?

Please inspect the lens and packaging before opening it. If the wrong product was sent or a visible defect is found while the item is still sealed, contact us with your order number and a clear photo or video so we can review an exchange or refund.

What if the product was damaged during delivery?

Please contact us within 3 days of delivery and provide a clear unboxing photo or video showing the damage. Once verified, we will arrange the appropriate exchange or refund.

Can I return an opened product or request a refund for change of mind?

For hygiene and safety reasons, opened contact lenses cannot be returned. Change-of-mind, colour preference, fit, comfort or suitability issues are not eligible for a refund unless the item is verified to be defective or incorrect.

Who pays the return postage?

Eyesbae will cover reasonable return postage when we have sent an incorrect item or verified a product defect. Other return postage costs are not covered.

Contact us

Email eyesbae.com@gmail.com or WhatsApp 016-7777047. Customer service hours: 9am–6pm.