SHIPPING
Q: Where do you deliver to and is there any delivery fee?
West Malaysia: Standard shipping is free on orders of RM60 or more after discounts. Orders below RM60 ship for RM7.
East Malaysia: RM5 shipping fee with minimum 2 pairs otherwise it will be RM12.
Singapore: It will be RM50 and above (SGD 15)
Q: Which shipping couriers are you using?
We use trusted couriers based on destination and service availability, including J&T Express, Skynet and DHL. Your tracking link will confirm the assigned courier.
Q: How can I track my package?
Once your parcel is handed to the courier, we will send the tracking number by WhatsApp. Please allow a short time for the courier's tracking page to update.
Q: Does the shipping cost for international order include customs, duties and/or taxes?
Customs, duties, and taxes are not included in the total price of the purchases upon checkout but fret not, usually most country there’s no duties if item is below certain value.
Q: A delivery attempt was made but I wasn’t home to receive the package, what do I do?
If you were absent when a delivery attempt was made, your package will be sent to your local post office. Please call the relevant post office listed in your tracking and arrange for 2nd delivery or self collection.
Q: My package appears as delivered but I did not receive it, what should I do?
If tracking shows delivered but you cannot find the parcel, contact us at eyesbae.com@gmail.com or WhatsApp 016-7777047. Support hours are 9am–6pm.